FAQ

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Ordering

 The production time for customized products at Howard Family Wood Creations can vary based on the complexity and specifics of your order. While exact timelines aren't specified on their website, custom pieces typically require additional time for design, crafting and finishing to meet your unique requirements. For a precise estimate tailored to your custom project, it's best to contact them directly through their website's contact page.

At Howard Family Wood Creations, we offer a range of handcrafted wooden products, including both ready-made items and customizable options. While customization is available for those seeking a personalized touch, it is not a requirement; you are welcome to choose from our selection of standard designs.

Yes, we offer discounts on bulk orders! You recieve 5% OFF on quantities of 10-20 items and 7% OFF on 20+ plus items

Yes, you can send the text by PDF and images via email to us.

We can work with most types of images, but we do prefer the largest version you have of the image in png format.

Yes, you can send your orders to someone as gift. Just check that option and include the shipping details along with any note you wish to send with the gift.

Shipping

If your orders contain "made to order" products such as cutting boards, charcuterie boards, kitchen items, etc., your order will ship after they are created. Typical lead times for "made to order" products are 7-10 days.

We ship all our products using carriers UPS and USPS.  We offer different methods at checkout to give you the best value.  You can choose from ground to 2 day delivery service for most of the carriers we offer.

Sorry we do not offer local pick up at this time.

Returns

Yes please read our return policy for more information.

Since your product is custom and made to order we do not allow returns on customized items unless the item is damaged or has errors. If you would like more information please contact us.

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